Talk to us
Chat all day, email for anything about your account, private lines for VIPs: take the fastest route.
24/7 live chatThe live chat is open day and night on every page; replies usually arrive in under 2 minutes.
EmailUse support@luckyboom.in.net for questions about your account and formal requests.
VIP channelsVIP players have private WhatsApp and Telegram channels and a named personal manager.
Before you hit send
Email us from the address you registered with; it is the one our system recognises for KYC documents, self-exclusion and account-closure requests, and it gets you identified quickly.
- Give your account email and a short description of what you need.
- To withdraw, complete KYC in advance; accounts still being verified have a longer wait.
- Requests are reviewed inside 2 business days, and once approved the timing depends on your payment method.
Requests that need your registered email
- Self-exclusion, which takes effect within 24 hours for at least 6 months.
- A 7-day cooling-off pause.
- Permanent closure of the account.
- Password recovery: use the reset link on the login page, which is sent to your registered email.
VIP status transfer
VIP at a different casino? Send a screenshot of your status to live chat or support@luckyboom.in.net and we match it, with no need to rebuild your history.